Customer Satisfaction Survey

In order to satisfy the needs and expectations of your customers, you must first know them. That means proactively collecting their input and opinions by polling your existing customer base -- a 'self assessment'. Why? Because the customer has more insight into the quality of service that your business provides.

The purpose of a self-assessment is to find out if you are doing everything right -- in the eyes of the customer. Should you be offering other products and/or services? How's your customer service department? What do your customers really think about our product? Is Jim a good sales rep? A self-assessment is also helpful to establish baseline measures on customer satisfaction.

A self-assessment from Mojo is customized to meet your business needs and can address several areas: Overall Satisfaction; Departments: Sales, Accounting, Engineering, Customer Service; Customer Perceptions: Services, Staff Performance; Purchasing Habits; Employee Recognition; Competitive Position in the Marketplace; etc.

Former Customer Survey

Much shorter than the Customer Satisfaction Survey, the former customer survey focuses on WHY former customers do not use your products or services anymore. The results will allows you to create a Customer Service Plan that will ensure that all customers needs are being addressed and met. Once you understand why your former customers left, there is a good chance that you can mend those relationships.