Solutions :: Customer Satisfaction :: Win-Back Programs

 

Customer Referral Programs

Encouraging referrals is one of the most effective and overlooked strategies to grow your business. A customer's tendency to recommend or tell others about a product or service is the most important measurement in business today. If a customer makes a referral, it is proof that you are doing a good job in the eyes of the client. Referral value should have just as much connection to company performance as customer satisfaction ratings.

So go ahead... ask a customer for a referral. Or place a small note on the signature line at the end of an email. You can also get Mojo to help with Annual 'Referral Drives'. Annual 'Referral Drives' are a fun way for customers to compete for awards and prizes when submitting referrals.

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